Telemedicine Helpine Operations Lead
Uninhibited, Karnataka, India
Job Description
The COVID-19 pandemic disproportionately affected women and girls, harming their health, agency, mobility and economic independence. We validated the needs of vulnerable menstruators at the onset of the pandemic and discovered that a majority were significantly less likely to access menstrual and sexual reproductive health services and products, increasing their risk of associated health disorders.
These findings led to the launch of Hello Saathi, a free telehealth platform that provides men and menstruators of all ages access to:
One month IVR subscription of reproductive health tips on topics of your choice
Health and hygiene counsel via our trained male and female helpline assistants
Telemedicine consultations, follow-ups and digital prescriptions
Alongside timely access to healthcare and education, the helpline aspires to our vision of reducing gender inequity by enabling men with knowledge and safe spaces to address stigma around their own sexual reproductive health, thereby encouraging them to build supportive environments for menstruators in their family.
We are seeking Hello Saathi Operations Lead (for Karnataka and Tamil Nadu region) to help us meet the menstrual and sexual reproductive (MHH & SRH) healthcare needs of vulnerable communities.. You will work closely with Hello Saathi Programme Managers and manage a team of helpline assistants who are responsible for operating the helpline.
While we adapt to uncertainty and continue to prioritise our team members' safety, we’ve chosen to embrace the switch to remote working. The right candidate is not required to be based out of the particular state at this moment.
What you’ll do:
Provide meaningful direction and support to helpline assistants to achieve monthly targets of helpline resolutions
Monitor and evaluate the quality of tele-MHH/SRH advice shared by helpline assistants via recorded call logs
Effectively track, analyse and report on weekly / monthly / quarterly performance of the helpline in your region, capturing key risks, challenges and opportunities
Effectively manage a remote working culture, championing Uninhibited’s culture, values and working norms to ensure your team feels connected to the wider organisation
Work closely with Governance and Training verticals to maintain quality of helpline and ensure we’re making our desired impact
Regularly organise and facilitate training for the helpline assistants to develop their skills, building their capacity on an individual and team level
Creatively problem solve for cultural and operational challenges escalating where required
Ensure Organisational, Operational and Impact Assessment processes and guidelines are adhered to
Documenting and feeding back key insights and recommendations to the Programme Managers.
Who you are:
Have recognized undergraduate or postgraduate degree in any discipline
Passionate about gender equity, women empowerment or menstrual health
Ability to thrive in ambiguity, remain cool-headed when there are curve balls and withstand the tests of a rapidly changing environment with resilience and resolve
1 - 3 years experience building and leading teams
An exceptional communicator with an ability to drive accountability
An instinctive self-starter and problem solver who can quickly identify opportunities and make the most of them
Low ego, collaborative team member; motivated to work with other verticals to improve the quality of interventions
Highly organized and resourceful, with an ability to drive focus, clarity and prioritization
Data driven with excellent documentation skills; ability to analyse and share key insights with Program Managers
Empathetic, respectful and grounded with a strong understanding of the role organisation culture plays in motivating and retaining teams
Fluent in spoken and written English, Kannada and Tamil
What we offer:
A flexible remote working culture rooted in our organisational values of respect, empathy and trust
A comprehensive full-time position
Growth and development opportunities
Access to a flourishing network within the social development sector
Annual salary range: Rs 3,50,000 - 4,20,000
TO APPLY -
In 150 words or less, tell us why you would be a good fit for the role of a Hello Saathi Operations Lead
Describe which of the following languages you speak fluently (written and verbal): English, Kannada, Tamil.
Attach your CV
Email priyanka@uninhibited.org.in In the subject line mention: Job Application_HS Ops Lead .
Female candidates are required for this particular role. Candidates are encouraged to apply as early as possible as applications will be reviewed on a rolling basis.
About Uninhibited
Uninhibited engages under-resourced and underprivileged menstruators and non-menstruators across India to unravel the stigma surrounding menstruation, engaging key influencers such as front-line workers and teachers to create a positive socio-cultural environment at home and in school.
While affordability and access to menstrual hygiene products is one part of the issue, Uninhibited believes comprehensive menstrual health education and ending stigma is key to impacting sustainable change for half the population. Through our interactive tools and modules on menstrual health and hygiene (MHH), we create safe spaces to encourage dialogue and improve sexual and reproductive health-seeking behaviour and mobility of women and girls during menstruation.
We are committed to upholding diversity and inclusivity in our workplace. We encourage menstruated or individuals from minority groups to apply. All applications will be evaluated objectively as per the requirements of the role.