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Fellow-Quality Check

Haqdarshak Empowerment solution Pvt. Ltd , Odisha, India
Job Summary

Job Description

Haqdarshak Empowerment Solutions Pvt Ltd 

Job Function:-Outbound Calling & Reports
Skills & Responsibilities:-Primarily, as part of the Haqdarshak team, the following skills and responsibilities shall engulf your role: 
•    Being part of the central quality check team; need to call and interact with the important stakeholders of HESPL i.e. existing citizens who are beneficiaries of our services, new customers and field-level Operations teams (internal employees and Haqdarshaks). 
•     Ensure all the quality checks are conducted in an effective and professional manner and in accordance with the established policies and procedures 
•     Ability to effectively and professionally communicate with persons of all backgrounds
•     Maintain a high degree of product knowledge and service expertise.
•     Ensure all the given targets are met as per the deadlines with the ability to do multitasking.
•     Ability to manage high volumes, to do calls in multiple language and work effectively under pressure when required
•     Maintain all call logs/voice records with daily reports to the Line Manager & concerned teams
•     Understanding of privacy issues and regulations and ability to maintain strict client confidentiality
•     Close co-ordination with all verticals of the organization as an effective interface for optimal on-ground implementation.
•     Understanding the on-ground impact of various projects across Pan-India
•     Staying updated with latest product & service changes of the organization 
•     Attend and participate in meetings & conferences – online or offline  

Qualification & Skills
•     Minimum educational qualification – Graduate, however BSW/MSW will be preferred
•     Candidate should be tech-savvy – conversant with Gmail and google drive, basic knowledge of computers, proficient in writing professional emails, basic excel knowledge and Internet
•     Candidate should have their own Laptop or Desk top
•     Proficiency in speaking, reading, writing in minimum of two languages is mandatory –Odia/Hindi
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