Job Description

·       Install and configure computer hardware operating systems and applications.

·       Monitor and maintain computer systems and networks.

·       Help staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.

·       Troubleshoot system and network problems, Diagnosing and solving hardware or software faults.

·       Replace parts as required.

·       Provide support, including procedural documentation and relevant reports.

·       Follow diagrams and written instructions to repair a fault or set up a system.

·       Support the roll-out of new applications.

·       Set up new users' accounts and profiles and deal with password issues.

·       Respond within agreed time limits to call-outs.

·       Work continuously on a task until completion (or referral to third parties, if appropriate).

·       Prioritize and manage many open cases at one time.

·       Rapidly establish a good working relationship with customers and other professionals, such as software developers.

·       District level procurement and Budget planning and management.

·       Test and evaluate new technology.

·       Conduct electrical safety checks on computer equipment.

·       Asset Management: Allocation, Tagging and tracking, transfer, maintain all type of asset records.

·       Backup: Responsible to take users data backup.

·       Reporting: Responsible to share district requirement and progress reports via various and analytical reports.

·       Training: Train users on IT application, process and assets uses.

·       Provide solution to end user to any type of IT issues (Hardware, Software), Troubleshooting software, laptops, desktops, printer, scanner issues.

·       Software license management

·       Asset Management

·       Setting up Local Area Network, MIS & Reporting, File server, Firewall, Network and Device Security, IT Security Policies, Access management.